OneNetwork® differentiates itself from our competitors by ensuring a high level of service and responsiveness.
OneNetwork® builds partnerships on listening to the needs of a growing organisation. OneNetwork® services are comprehensive enough to roll out a large scale; highly technical solution, yet flexible enough to be able to alter our operating procedures to accommodate the client's business requirements.
Client Portal
Each client will have a login to their own unique portal which will have details on all services provided by OneNetwork® including accounts information. Billing includes one fully itemised bill every month that can be broken down for the whole company, site or user and by any usage type for any service.
The client portal also gives administrators access to services including email, domain names, billing, usage, bandwidth monitoring, router graphs, site lists, status reports etc. This way clients can always get a snapshot of all their communication and network services 24x7x365.
Migration and Implementation
OneNetwork® view project management as a balance between timely results versus detailed, realistic planning. We aim to produce a result that is the best choice, lowest risk option that allows for flexibility of design as the solution is rolled out. It is our responsibility to give our clients the ability to match the shifting situation that a business environment can bring to a project.
OneNetwork® firstly plans the delivery of your solution by understanding your existing voice and data networks. Complete project management from planning to development, delivery and operation ensures a smooth transition to the OneNetwork®.
The OneNetwork® network can be implemented as a trial at no cost running side by side with existing infrastructure. When satisfied, the network can be cutover easily without any downtime.
Services can be fully installed, activated and operational within 21 business days which includes any line number portability, required feature and phone setup.
OneNetwork® will provide a multiservice professional who will assist you throughout a client Voice, VPN, Video & Internet integration at no cost.
24x7x365 Monitoring
OneNetwork® monitors every single client connection across the entire OneNetwork®™ every 45 seconds including all ATM networks and hardware monitoring call quality, VPN QoS and Internet connections. OneNetwork® also is able to upgrade every phone and router across the network to enable more features and better service.
OneNetwork® can detect issues such as Viruses, worms, SPAM, DoS and packet loss.
24x7x365 Support
OneNetwork® provides a single 1300 24 hour support service with the average call wait time for support of 7 seconds. This line is for the entire suite of OneNetwork® services.
99.9% Service Level Agreement
OneNetwork® also provides a 99.9% rebated service level agreement which includes onsite support if required across Australia. OneNetwork®'s SLA is provided across our network end to end including hardware.
Guarantee
OneNetwork® provides a 100% 30 day money back guarantee on all contracts.
Solid Partnership
OneNetwork® is a 100% Australian owned debt free private company well established in delivering the services outlined in this proposal. OneNetwork® has never been involved in any court proceedings and is covered with products, professional and public indemnity insurance. OneNetwork® uses best-of-breed technologies and partners ensuring the highest quality resources for your solution.
Responsiveness
Our replies to client requests are timely and guaranteed. We have a care factor to all clients and respond to all requirements, support, sales and administration immediately and always meet client timelines and schedules. To back this up with have a proven methodology which deals with timely workflow scheduling and delivery of all requests in the business.
Security
AN/ANZ 7799.2 ISMS certification has been obtained for the Wide Area Network.
Management Support
OneNetwork® operates with the understanding that feedback and communication is one of the key elements offered by professional network partner. OneNetwork® conduct monthly audits on the state of operations of the network. This means that we review the spend efficiency and how the networks are meeting future and current demand. A systemised growth methodology is what OneNetwork® is continually developing and this allows our clients to improve their decision making cycle when it comes to Network Management.
|
